Shop Policies
Table of Contents
General Business
Contact
Ordering
Payment
Artwork
Production
Shipping
Issues Management
- General Business
- Buttonhead is independently owned and operated by Ali Puckett and located in central Illinois since 2008. I manufacture custom buttons, magnets, mirrors, temporary tattoos, and packaging. I also specialize in creative web content and promotion. Learn more about the business and the proprietor at buttonhead.org
- Equipment
- Printer: HP Color Laserjet 1518ni
- Paper: Standard bright white laser
- Button Machinery: 100% genuine Tecre equipment and parts. Quality handmade in the U.S.A.
- Contact
- E-mail: ali at buttonhead .o rg
- P.O. Box: Please e-mail to inquire
- General Availability: 3pm-12am Central
- Ordering
- New Customers
- If this is your first time visiting Buttonhead, please be sure to read these resources thoroughly. There are many documents/downloads available which will help guide you through the custom ordering process from beginning to end. I am looking forward to working with you!
- Etsy Referrals: If you were referred to Buttonhead via Etsy.com, please be sure to request a custom listing on their site. Etsy should receive credit for their great work in promoting the handmade community.
- Return Customers
- Membership and rewards programs are coming soon! Stay tuned. It will be good.
- Illinois Residents
- 0.675% sales tax will be applied to all sales within the State of Illinois.
- At this time, Buttonhead does not have a local pickup option. I am looking into offering this service in the future. Until then, all orders are shipped.
- Payment
- Paypal
- Payment via Paypal is quick and easy. No fees. No account required. What is Paypal?
- Paper Check/e-Check/Money Order
- Contact me to place an order via this payment method and request mailing info. Please include name, order details, and referral method.
- Packages ship once payment has cleared.
- USD
- Buttonhead supports the use of cash. Orders under $10 only. Mail at your own risk. If I don’t receive it, I can’t fill the order.
- Receipts
- A receipt will be e-mailed to you immediately upon purchase.
- Contract Notice
- Payment for all orders is due up front. Design work and production does not begin until the invoice has been paid.
- Payment is due within 3 days of invoicing.
- Orders may be cancelled if payment or communication has not been received after 1 week.
- Artwork
- Visit the Buttonhead Artwork Library to learn more about submission, download templates, and get design tips.
- Custom Artwork: Please be advised that Buttonhead is primarily a manufacturing house. I am not a world class designer. If you have a request that I feel is beyond my technical ability, I will either refund the order or seek a 3rd Party Designer.
- In order to bring you the best quality product, I regularly commission 3rd Party Designers for special projects. In these instances, Buttonhead acts as a liaison between the client and the artist. Pricing and policies will vary.
- Production
- Production time is typically 1-2 days per 100 item count.
- Rush Orders are considered on a case-by-case basis. Typically, rush fees are not applied.
- Shipping
- Method: USPS
- First Class
- Orders under $50 are typically shipped First Class, unless otherwise stated or requested.
- U.S. Customers: 3-5 Days
- Non-U.S. Customers: 14-30 Days
- Priority
- Orders over $50 are typically shipped via Priority Mail, unless otherwise stated or requested.
- U.S. Customers: 2-3 Days
- Non-U.S. Customers: 5-14 Days
- Express Overnight
- Buttonhead ships Express Overnight upon customer request. Quote provided upon inquiry.
- At this time, Buttonhead does not ship via other carriers. Requests for use of UPS, Fed Ex, or other carriers will be denied.
- Shipping method for each item/quantity is included in the individual product descriptions.
- Tracking
- U.S. Orders
- Priority and Express mail orders are tracked via Delivery Confirmation and the information will be e-mailed to you upon shipment. Packages can be tracked online at usps.com
- First Class mail orders are not tracked.
- Non-U.S. Orders
- All Non-U.S. orders are tracked via the U.S. Customs PS Form 2976 and the information will be e-mailed to you upon shipment.
- Customer is responsible for communicating with the local customs office regarding package status (and tax).
- Insurance
- Mailing insurance is available on request, but is not included with Buttonhead standard shipping. If you would like to have a package insured, please contact me for a quote.
- Non-U.S. Customers
- Customs
- All taxes, customs and duty fees are the sole responsibility of the customer.
- Please be advised that package delivery time can be significantly delayed due to customs regulations. In some instances, it can take up to 1 month. Customer is responsible for communicating with the local customs office regarding package status (and tax).
- Issues Management
- Return Policy
- Please email me within 14 days of package receipt, if there are any issues with your order. All issues will be dealt with on a case-by-case basis. I am happy to work with you to resolve any concerns you might have.
- Spoilage and Overfilling of Orders
- Please be aware that orders are produced using machinery. It is standard to have some items spoiled during production. I do my best to provide quality control and remove these items prior to shipping. However, from time to time on large orders, a few may slip in. To ensure that all orders are received in good quality in their entirety, I typically overfill each order by 3%-5% to account for any spoilage.
- Color
- Please be sure to read about Color Management in the Artwork Library prior to file submission. If you have special print considerations, it’s important for us to communicate early. Please feel free to contact me any time.
- Shipping Issues
- Lost Packages
- Buttonhead packages very rarely go missing in transit (0.0015%). However, it can happen, and I understand how disappointing it can be. I take a very fair approach to these situations. If you have not received your package within 2 weeks (U.S.)/1 month (Non-U.S.) of the shipment date, please contact me, and we will work together on a resolution.
- In-Transit Shipping Damage
- I do my best to ensure that all items are packaged to withstand standard shipping conditions. If your package has been received with damage to the items inside, please send photos with a description of the issue. We will work together on a resolution.